Official info
Follow Us


Why Won’t My Phone Charge?

There are various reasons why your phone won’t charge, and pretty much all of them are easy to address. From changing a faulty cable to installing a software update, this article will run through them all. It will help you pinpoint just why exactly your phone won’t charge as it should, and it will explain clearly just what you have to do to get it working properly again.

This guide will cover both Android and iOS devices, so Google, Samsung and Apple fans alike can find the solution to their phone charging problems. Also, it will conclude by explaining what you can do to avoid issues with smartphone charging in the future. That way you can concentrate on using your mobile for what it was intended: taking photos of your cat.

Why Isn’t My Phone Charging? Key Takeaways and Solutions

Why Isn’t My Phone Charging?


Before we look at particular solutions for Android and iOS below, here’s a quick rundown of possible steps you can try now. They’re classified in order of complexity.

Try switching your phone on and off. This can clear anything in its cache that may be interfering with its charging.

Check that your charger is plugged in correctly. This means checking that the charger has been inserted properly into your phone and into a power/mains outlet.

  • Try a different charging cable, plug and/or power supply. Sometimes a faulty cable can be the cause of phone charging problems, so try a different one if possible.
  • Let your phone cool down if it feels hot. Overheating can interfere with smartphone charging.
  • Update your phone. Install any available software updates, including core OS updates and app updates.
  • Close third-party apps. Third-party apps can sometimes interfere with phone charging, so close them or even try uninstalling or deleting recently downloaded apps from your device.
  • Try a wireless charger. If a wireless charger works, but plugging a charging cable into your phone doesn’t, your device’s charging port may be the problem.
  • Clean your phone’s charging port. Very gently use a toothpick to clear any dust or debris from your phone’s port, or use a can of compressed air to blow it clean.
  • Take your phone to a shop for service. If you don’t want to try cleaning the charging port yourself, or if no other solution has worked, take your phone to an official or reliable service center.

My Phone Won’t Charge: iPhone

My Phone Won’t Charge: iPhone


If your iPhone won’t charge, it’s usually for one of three basic reasons. Either the charging cable or plug is faulty, the charging port is dirty, or there’s a software issue. That said, iPhone charging problems can also stem from other causes, which we’re going to address now.

Your iPhone is Too Hot or Too Cold

According to Apple, your iPhone won’t charge past 80% if it’s either too hot or too cold. This is intended to preserve the lifespan of its battery.

As such, if you notice that your iPhone isn’t charging properly, try cooling it down or warming it up, depending on your situation. If the phone is too hot, avoid using it for at least several minutes, so that it has a chance to cool down (this includes disconnecting it from a charger). Likewise, move inside or to a warmer room if the phone is too cold.

Alert Says ‘This Accessory Is Not Supported’

In certain cases, using a charger that isn’t Apple-certified can cause an alert to appear on your iPhone’s screen, saying something along the lines of “This accessory may not be supported” or “Accessory Not Supported.”

Accordingly, such charging problems can be dealt with by using only official Apple chargers where possible, or at least chargers that have clearly been labeled as ‘Apple-certified.’

That said, you may also see the “Accessory Not Supported” alert in the event of your iPhone’s charging port being dirty or damaged. In this case, debris prevents your iPhone from correctly recognizing a charger and charging accordingly. We have a section on how to clean your phone’s charging port below, but you can also take it to a service center.

Method 1. Try a Force Restart

If your iPhone still won’t charge, performing a force restart can help. This is because it clears the device’s short-term memory of anything that may be interfering with its charging process.

On an iPhone 8 or later (including the iPhone SE (2nd and 3rd generation), you can perform a force restart by doing the following: press and quickly release the Volume Up Button. Press and quickly release the Volume Down Button. Press and hold the Side Button, until the Apple logo appears.

On the iPhone 7 (and 7 Plus), here’s how you can force restart your device: simultaneously press and hold the Side Button and the Volume Down Button until you see the Apple logo.

And on iPhone 6s or earlier (including 1st-generation iPhone SEs), you can do a force restart by: simultaneously pressing and holding the Side/Top Button and the Home Button until you see the Apple logo.

Method 2. Perform a Software Update

Another thing to try when your iPhone won’t charge is to update its software. This means installing a new version of iOS, if one is available.

You can check to see whether an update is available for your phone by going to Settings -> General -> Software Update. An update will appear here if one is available, and you can install it by tapping Download and Install.

Method 3. iPhone Still Won’t Charge: DFU Restore

Short of taking your iPhone to an Apple Store or service center, one last thing you can try is a DFU restore. This stands for Device Firmware Upgrade, something which can be used to solve bugs or problems if nothing else has worked. It reinstalls the iPhone’s firmware, which controls the device's hardware.

While DFU restores may help when your phone won’t charge, it’s important to remember that they erase all data on your iPhone. Because of this, you really should have an up-to-date backup of your device before proceeding. You’ll also need an updated Mac, or a Windows PC with the latest version of iTunes running on it.

If you have an iPhone 8 or more recent model, here’s what you do:

  • Connect your iPhone to your computer, using its Lightning cable. Then open Finder, if you’re using a Mac running MacOS 10.15 Catalina or later. Alternatively, open iTunes if you’re using a Windows PC or a Mac running MacOS 10.14 Catalina or earlier.
  • Press and then let go of the Volume Up Button. Then press and let go of the Volume Down Button.
  • Press and hold the Side Button until your iPhone shuts off.
  • Press and hold the Side Button and the Volume Down Button. After about five seconds, let go of only the Side Button, keeping the Volume Down Button held until iTunes or Finder detects an iPhone in Recovery Mode.
  • Once in Recovery Mode, click OK on your computer and then click Restore iPhone.

Again, you really should backup your iPhone before attempting a DFU restore. Otherwise you will lose all your data.

My Phone Won’t Charge: Android

My Phone Won’t Charge: Android


For Android phones that won’t charge, it will also be because of such reasons as faulty cables, dirty or damaged charging ports, or software bugs. However, there are a number of problems and solutions that apply specifically to Android, as detailed blow.

Method 1. Put Your Android Phone in Safe Mode

When your Android phone isn’t charging, you can try putting it in Safe Mode and attempting to charge it from there. Because Safe Mode boots up a stripped-down version of the phone’s OS -- with only the first-party apps it came with -- it can tell you whether a charging problem might be caused by a third-party application you’ve downloaded.

To enter Safe Mode on the majority Android devices, hold the Power Button until the Power Off screen appears. Then hold the Power Off Button, until you see the window asking you whether you’d like to reboot in Safe Mode. Tap Safe Mode or OK, depending on your phone.

Once in Safe Mode, plug in your phone charger. If your device begins charging again, this indicates that a third-party app is interfering with charging. This means you need to exit Safe Mode (by restarting the device) and uninstall your recently downloaded apps one-by-one until charging works again.

Method 2. Download Ampere

Ampere is an Android app that detects whether your phone is charging or not. It’s useful in situations where your device may actually be charging, but the phone itself doesn’t show the usual charging icon. Conversely, it’s also useful in rare cases where your phone shows the charging icon, but no actual charging is taking place.

Once you download Ampere from the Google Play Store, connect your phone to a charger and launch the app. It will detect whether your phone is drawing a current, with its readings turning green if the device is charging. If the numbers are orange, this means your phone isn’t charging.

In such cases, some kind of software issue may be preventing your Android phone from charging. You will need to update your core software if an Android update is available, or update (or potentially delete) your apps.

Method 3. Restart or Update Your Phone

As with iPhones, rebooting your Android and/or updating can be a quick and easy fix for cases where your phone won’t charge. This is because bugs or glitches can interfere with charging.

On most Androids, you can reboot your phone by holding the Power Button and tapping Power Off on the menu that appears. Then hold the Power Button again until your Android restarts.

As for updating, you can do this by going to Settings -> System -> System Update. A new version of Android will appear if one is available, so tap Download and Install.

If you restart or update and still your phone won’t charge, you can try performing a Factory Reset. As with the iPhone, it’s important to perform a backup (via your computer) before doing this, since it will delete your data.

On the majority of Androids, you can perform a Factory Reset by going to Settings -> System -> Reset Options (or General Management) -> Erase All Data. Certain Androids may have differently worded options from this, but they all generally follow the same path.

How to Clean Your Phone’s Charging Port

How to Clean Your Phone’s Charging Port


If you’ve tried the steps above and still your phone doesn’t charge, it may be that you need to clean its charging port. As we’ve said before, it can be safer to take your phone to a service center to do this. However, if you’re confident enough, you can try to clean it yourself, using one of various methods.

  • Use a can of compressed air or a compressed air cleaner: spray the port lightly at a safe distance, without sticking the can’s nozzle directly into the port. Alternatively, you can try a compressed air duster for electronics, which are widely available alone.
  • Use a toothpick: with your device turned off, very gently insert a toothpick into its charging port. Without applying any pressure, move it gently inside the port.
  • Use a small, soft brush.

Important: do not blow into the port. Your breath can contain moisture, which could make the problem worse. Also, do not use alcohol or isopropyl, for similar reasons.


Again, if you’ve tried everything covered in this article and your phone won’t charge, it may be time to take it to a suitable service center. For iPhones, this means going to an Apple Store, whereas for Androids you should look for a qualified device repair shop. Also, if your device is within warranty and it won’t charge, you should return it to the retailer you bought it from and ask for a replacement.

However, with most phone charging problems, it shouldn’t be necessary to take your device for servicing. By replacing chargers and cables, by restarting your phone and performing software updates, or by carefully cleaning the charging port, you should be able to get your device charging again.


Author: Simon Chandler

Simon Chandler is a journalist based in London, UK. He covers technology and finance, contributing to such titles as Forbes, Business Insider, InsideBitcoins, Digital Trends,, and CryptoVantage. He has also contributed to Wired, TechCrunch, TechRadar, the Daily Dot, the Verge, Cointelegraph,, the New Internationalist, Bandcamp, the Sun, and numerous others.

He specializes in mobile technology covering smartphones, tablets, wearables, and games. Beyond consumer gadgets, his main interest is in how tech is changing the way we live and who we are, for better and for worse.

Other blogs

Acer Laptop Won’t Turn On

Acer laptops are known for their sleek design, top-notch performance, and advanced features. However, you can encounter an unexpected problem where your Acer la...

Read more

iPhone 13 won’t turn on

What does the article cover? This article highlights the five reasons why the iPhone 13, iPhone 13 Pro, and the iPhone 13 Pro MAX fail to turn on. A total of...

Read more

Lenovo Laptop Wont Turn On

Lenovo laptops are the most innovative machines with an outstanding balance between design and performance, and that’s why you’ve purchased one. How...

Read more

Client benefits

Certified technicians in your neighborhood

Convenient service from booking to complete

90 days warranty for parts and labor

Customer Reviews

Customer Simply Fixable

My screen was cracked and I called Fixable to get information and they were fast, convenient, and professional. I’m so glad I contacted them!

Customer Simply Fixable

My iPhone was having problems. Fixable was very helpful. Great response time and communication. The service was great would highly recommend!

Customer Simply Fixable

Awesome, awesome company and person to do business with. Was extremely helpful in helping me with a minor Microsoft Surface Pro laptop issue. Would love to come here again anytime!