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Published on: 04.25.2023, Updated on: 10.09.2023

Why Your iPhone 14 Pro Max Is Frozen and Won’t Turn Off

The iPhone 14 Pro Max is Apple’s latest and biggest flagship smartphone, yet it hasn’t been without its problems. Following its launch in September 2022, many users have reported that it often freezes after they perform certain tasks, leaving them unable to turn the phone off or do anything else with it. For a device that costs upwards of 1,000 dollars, euros or pounds, this isn’t particularly acceptable, and even after numerous software updates since September the problem still occurs for some users.

Fortunately, there are a variety of quick fixes owners can try when their iPhone 14 Pro Max freezes and won’t respond. This article runs through and unpacks them all, helping users to force restart their devices and get them working again. Just as importantly, it also explains why the iPhone 14 Pro Max freezes under certain circumstances, providing owners with tips on how to avoid repeats of the same problem in the future.

Key Takeaways and Solutions

Why Is My iPhone 14 Pro Max Frozen?

Source: Unsplash/Thujey Ngetup

Here’s a quick rundown of everything you can try when your iPhone 14 Pro Max is frozen and its touchscreen doesn’t work. It also covers the main situations that tend to result in freezing.

●    Data Transfer causes freezing in most cases: one of the most common reasons for freezing is a bug in how the iPhone 14 Pro Max handles transferring data from an older phone during setup. This can be avoid by choosing not to transfer from an older iPhone, and picking one of the other options instead.

●    Force restart the device: this enables you to turn off the iPhone at the hardware level, without having to use its touchscreen. On the iPhone 14 Pro Max, you can perform a force restart by pressing and quickly releasing the Volume Up button, the Volume Down button and then by holding the Side button. Keep the Side button held until the Apple logo appears.

●    Misapplied screen protectors and dirty touchscreens: in isolated cases, screen protectors can interfere with how your iPhone’s touchscreen operates, particularly if misapplied. Try removing your device’s protector if it has one, and give its screen a wipe with a microfiber cloth.

●    Defective Lightning accessories: faulty cables or accessories can cause the iPhone 14 Pro Max to freeze, so it’s often worth disconnecting them from its Lightning port to see if that helps.

●    Software bug: Apple acknowledged an iPhone 14 freezing bug in an internal memo circulated soon after the series’ launch. Given that freezing results from a software issue, users should therefore update their iPhone, by going to Settings > General > Software Update.

●    Hardware defect: in rare instances, an iPhone 14 Pro Max freezes because of an internal hardware issue. This means you should take your phone to your nearest Apple Store, or alternatively look for an Apple-certified repair shop.

●    Use Recovery Mode to update or restore the iPhone: if a force restart doesn’t get your iPhone 14 Pro Max working again, you can try connecting it to your computer in order to update or restore it. Once you’ve connected it (using the appropriate cable), find it on Finder or iTunes and then press the Volume Up button and then the Volume Down button, before holding the Side button until the phone enters Recovery Mode. From there, choose Update (if you haven’t updated recently) or Restore (if you have updated and also have a backup of your iPhone).

The above is a brief outline of the situations in which the iPhone 14 Pro Max tends to freeze, as well as of the steps you can take to get it working again. However, in the sections below we’ll explore some of the reasons for freezing in more detail, as well as the potential solutions you can try.

Why Your iPhone 14 Pro Max Is Frozen and Won’t Turn Off?

There are several reasons why iPhone 14 Pro Max doesn't turn off let’s check them out:

  • A bug in the latest update
  • Corrupt apps
  • The phone has overheated
  • A glitch in the system
  • An incorrect screen protector installation
  • An update that didn't install correctly
  • You have dropped the phone
  • Defective charging cables
  • Too many apps going in the background
  • Third-party cover has overheated the battery
  • Apps and software need to be updated 

How to Fix "iPhone 14 Pro Max Frozen and not Turning Off" issue?

  • If your phone freezes after opening an app it is likely corrupt or did not install correctly. The best thing to do here is restart the phone and then delete that app.
  • A general glitch in the system can cause the iPhone to freeze. Conducting a soft reset will usually fix the glitch.
  • If you suspect the phone has overheated, turn it off if you can and place it in a cool, dark place so it can slowly cool down.
  • The iPhone can overheat when using third-party covers as they don't offer proper ventilation. If you use one, remove the cover and see if the phone still has overheating problems and freezes. If not, then you need to buy an Apple-branded cover.
  • An update may not have been installed correctly, especially if your phone went flat during installation. Conducting a soft reset and then going back and reinstalling the update can often rectify the issue.
  • If you drop the phone, it can damage the internals, and when the screen has a crack, the screen can malfunction and not work correctly. If you recently dropped it or a small crack has become bigger, you need to take the phone to Apple to get a new screen or internal repairs done.
  • Too many apps going in the background can cause the phone's system to go into overdrive and freeze. Ensure you close any apps you are not using.
  • The iPhone can overheat and freeze if there are too many apps or the iOS is outdated. Updating apps and the iPhone software can improve the phone's function and eliminate screen freezing.
  • iPhone 13 charging port not working can happen when there is dirt and dust in the port so you need to keep it clean and free of gunk with a protective cover. The iphone 13 charger port not working can cause the screen to freeze if the phone malfunctions.

iPhone 14 Pro Max Freezing During Data Transfer

Data transfer appears to be one of the chief causes of the iPhone 14 Pro Max freezing, as acknowledged in the internal Apple memo mentioned above.

Why is iPhone Pro Max Freezing During Data Transfer?

This is likely because of a minor bug in the software that the phone comes preinstalled with. 

How to Fix The Problem?

When setting up your iPhone 14 Pro Max for the first time, you will come to a screen with the heading, Apps & Data. Do not tap Transfer Directly from iPhone. Instead, tap Restore from iCloud Backup or Restore from Mac or PC, assuming you have a recent backup on either iCloud or your computer. 

If you don’t have a recent backup, tap Don’t Transfer Apps & Data, which will result in you setting up your new iPhone 14 Pro Max without transferring apps and data from your older model. You can easily download the apps you once had by visiting the App Store, and assuming that you’re signed into the same iCloud account, you will be able to download apps you previously paid for without paying again.

Once you’ve set up your 14 Pro Max (without the data transfer), update it to the newest available iOS, assuming a new version is available. Again, this can be done by going to Settings > General > Software Update. This should reduce the chances of the device unexpectedly freezing later on.

How to Prevent the Issue?

For this reason, you can avoid the problem by choosing not to transfer apps and data from an old iPhone when setting up the 14 Pro Max for the first time

iPhone 14 Pro Max Freezes When Using Apps: Update Software

iPhone 14 Pro Max Freezes When Using Apps: Update Software

Source: Unsplash/Szabo Viktor

Why is this Problem Happening?

It’s possible that, even if you choose not to transfer data from an older iPhone, your iPhone 14 Pro Max may occasionally freeze when using certain apps, such as Messages, Camera, Mail or something else (e.g. a third-party app).

How to Fix the Problem?

This is because of a software bug, meaning that the best way to remedy this problem is to update your device’s software. This can be achieved in one of two ways, depending on what your iPhone will let you do.

If your iPhone is frozen, force restart it by pressing Volume Up, Volume Down and then by holding the Side button. Once it restarts, you can update by going to Settings > General > Software Update. If a new version of iOS is available, tap Download and Install.

However, if you can’t perform a force restart to unfreeze your iPhone 14 Pro Max (e.g. it freezes when booting up), then you’ll have to connect it to your PC or Mac and try restarting it in Recovery Mode. This can be done by taking the following steps:

1.    Connect your iPhone 14 Pro Max to its Lightning cable and then connect the cable to your computer.

2.    If you’re using a PC -- or a Mac with macOS Mojave or earlier -- open iTunes. If you’re using a Mac that runs macOS Catalina or later, open Finder.

3.    Click on the icon representing your iPhone on either iTunes or Finder.

4.    Next, press and quickly release the Volume Up button, press and quickly release the Volume Down button, and then press and hold the Side button. Keep the Side button held until the Recovery Mode screen appears on your iPhone, and until you see a window on your computer that gives you the option to either update or restore your iPhone.

5.    Click Update.

Third-Party App Freezing

Why is Third-Party-App Freezing?

It’s also possible that a third-party app may cause your iPhone 14 Pro Max to freeze, especially if this app contains bugs. This can be remedied by checking if there’s an update for the app.

How to Fix the Problem?

1.    Open the App Store on your iPhone.

2.    Tap your profile picture in the top-right corner.

3.    Scroll down to see if an update is available for the app that keeps freezing.

4.    If one is available, tap Update.

If no update is available, or if you’ve already recently updated the app that’s causing problems, you may want to consider removing it from your iPhone. This can be done by tapping and holding on its icon until you see the option to Remove App.

How to Prevent this Problem?

The best way to prevent this problem is to keep your iOS and apps updated at all times. Every now and again, check there are no updates ready to be installed. If you see updates pending, install them as soon as possible.

iPhone Case or Screen Protector Stopping Touchscreen from Working

iPhone Case or Screen Protector Stopping Touchscreen from Working

Source: Unsplash/Gentcreate Photography

Why does this happen?

Your iPhone 14 Pro Max can often freeze because of a misapplied screen protector or case, which can interfere with how its touchscreen works. When either too thick or not properly applied, screen protectors can reduce the touch capacitance of the iPhone’s display. It can therefore seem like your phone has frozen, even if there’s nothing actually wrong with either its hardware or software.

How to Fix the Screen Protector Problem?

Accordingly, try removing your iPhone’s screen protector and/or case, if you have either. If you find that it continues working again as normal and doesn’t have any further issues with freezing, you should probably think about using your iPhone without a case or protector, or at least trying a new (potentially thinner) protector.

Also, while you have your iPhone 14 Pro Max’s protector removed, try wiping the device’s screen with a fine microfiber cloth. This can clear any dust or particles that could potentially be weakening the display’s capacitance.

How to Prevent this From Occurring?

It can be tricky to get screen protectors to line up perfectly, especially if it’s your first time doing it. Consider getting it installed by a professional to ensure it is correctly put on and won’t interfere with the ventilation or screen.

Faulty Cables and Accessories Causing iPhone 14 Pro Max to Freeze

Why is Faulty Cable Causing Problems?

Defective or faulty Lightning accessories can often cause your iPhone 14 Pro Max to freeze. This is because they don’t communicate properly with your phone, which in turn can affect how its operating system and/or touchscreen works. Because of this, anyone with an iPhone 14 Pro Max that freezes should try removing any Lightning accessories, with Apple itself recommending such a step in the event of unresponsive displays.

If your iPhone begins working again as normal after disconnecting any Lightning accessories, try using a different cable and/or accessory in the future. 

How to Fix the Cabel Issue?

Try using a new cord and charger box that are both Apple branded. SOme third party cords and chargers are not properly made and can cause the phone to heat up too much when charging which can result in the screen freezing.

How to Prevent This Issue?

It’s a good idea to buy new cords and accessories every twelve months to avoid damage from wear and tear. It’s also recommended to buy Apple-certified cords as they work best with Apple phones and can help tp prevent iPhone 14 Pro Xax doesn't turn off situation.

Factory Reset When All Else Fails

It’s certainly a last resort, but performing a factory reset on your iPhone 14 Pro Max can help it resolve freezing issues. There are two ways of doing this, depending on how much you can do with your device.

If your iPhone is freezing only intermittently, you can perform a factory reset by going to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.

It almost goes without saying that you should backup your iPhone prior to performing a factory reset. This can be done by going to Settings  > [Your Apple ID] > iCloud > iCloud Backup, before connecting your iPhone to a power source and Wi-Fi. Alternatively, you can backup by connecting your iPhone to your computer, and by using Finder on Macs and iTunes on Windows PCs.

However, if your iPhone 14 Pro Max is completely frozen, you will need to connect it to your computer and boot it up in Recovery Mode (as mentioned above). In this case, instead of choosing Update at the end of the process, you need to click Restore.

iPhone 14 Pro Max Has Hardware Issue: Contact Apple

iPhone 14 Pro Max Has Hardware Issue

Source: Unsplash/Joel Rohland

In rare cases, a hardware issue can be the reason why your iPhone 14 Pro Max freezes.  It can be the cause for iPhone 14 Pro Max screen won't turn off issue if other solutions have not worked. Either the touchscreen itself is faulty, or the connection between the display and the iPhone’s processors has an issue. In such cases, no amount of updating, disconnecting accessories or resetting can help you solve your freezing problems. This means your only option is to get in touch with Apple and have your iPhone 14 Pro Max repaired or replaced. 

If you’ve purchased your iPhone recently, there’s a very good chance that Apple will replace it for you, free of charge. If not, you may need to pay for repairs, at least if the device is outside of its warranty (which usually lasts one year). You can also choose to take the device to a third-party repair store, who may offer cheaper iPhone repair costs and quicker turnaround times.

How Do You Turn Off the iPhone 14 Pro Max?

My iPhone 14 Pro Max is frozen what can i do about it? Let’s find out.

How to shut down iPhone 14 Pro Max It’s easy just follow these simple steps:

  • Step 1. Push and hold the side button down 
  • Step 2. Now you want to also to hold the volume up or down button at the same time until the shutdown slider appears on the screen
  • Step 3. Just drag the slider across to the right, and the phone will shut down

How Do I Unfreeze My iPhone 14 Pro Max?

You need to force a shutdown due to iPhone 14 Pro Max screen not responding You can do this in a few steps:

  • First of all, you need to press and let go of the volume up button
  • Next, do the same with the volume down button
  • Now go ahead and push and hold the button on the side and wait until you see the Apple logo appear. The phone will automatically start up from this point.

How to Hard Reset iPhone 14 Pro Max When Frozen?

You can easily hard reset the iPhone 14 Pro Max when frozen using iTunes. Unfortunately,, you will lose your data when hard resetting your iPhone.

Follow these steps to reset your phone:

  • Connect your phone to the computer via the data cord. Open the iTunes app, and if it doesn’t open itself, you may need to open it yourself.
  • Go to restore iPhone
  • Now you need to accept backing up the data
  • Then restore and update

iPhone 14 Pro Max Recovery Mode 

Recovery mode on your iPhone can be used when you need to restore the iPhone. You can do it this way when iphone 14 pro max keeps freezing and you cannot get into the setting to do it from there.

Here’s how to do it:

  • Step 1. First you can connect the iPhone to the computer with the USB cable. 
  • Step 2. Now you can open iTunes. 
  • Step 3. Push the volume up button and then the volume down button separately
  • Step 4. Now push and hold the power button down and volume button down
  • Step 5. You will see the Apple logo appear. You need to keep holding until the recovery mode screen pops up.

How to Prevent the iPhone 14 Pro Max Frozen Screen Problem?

It is important to do as much as you can to prevent the iphone 14 Pro Max frozen issue. Here are a few thing you can do to prevent this from happening again.

  • Only use Apple branded cords and chargers
  • Check over the cord for any damage before using
  • Avoid downloading apps without good ratings
  • Always uninstall games or apps that are not working correctly
  • Apple branded covers are best to use as third party ones overheat the phone and cause it to freeze
  • Close any apps you are not using
  • Make sure you iPhone has sufficient space available. A fully used up phone will not run properly.
  • Avoid playing with the phone while charging it can heat up too much and the screen can freeze
  • Opt to use a cover on your phone as when you drop the phone it can crack the screen and it can freeze or jump around


When your iPhone 14 Pro Max freezes and its touchscreen stops responding, the first thing to do is perform a force restart. This circumvents the device’s software and switches it off at the hardware level, so it’s perfect for rebooting it again if a bug is causing it to freeze.

If your iPhone continues to become unresponsive after a force restart, you can next try a sequence of different potential solutions. This begins with a software update and moves on to a factory reset, before ending with a repair or replacement.

However, users shouldn’t need to go this far, since the freezing issue is, in most cases, a software problem. Which means that installing the latest version of iOS should be all you need to do to have your iPhone 14 Pro Max running like clockwork again.


Is the iPhone 14 Pro Max faulty?

While there have been reports in the media of issues with the iPhone 14 Pro Max, there’s no reliable evidence to indicate that the phone is more error-prone or faultier than previous models. As such, taking the steps outlined above should be enough to resolve freezing problems in the majority of cases.

How long should an iPhone 14 Pro Max last?

Apple has a long and reputable track record of supporting their iPhones with updates for several years. For instance, its latest operating system -- iOS 16 -- is compatible with the iPhone X and iPhone 8, both of which were released back in 2017. This means that you should expect the iPhone 14 Pro Max to last until 2028, even if its battery life may decline slightly over time.

Is iPhone 14 Pro Max repairable?

Yes, the iPhone 14 Pro Max is repairable. However, repairs and replacements should be carried out by Apple, by Apple-certified shops or trustworthy local repair shops. Never try to open and repair your iPhone yourself, as this will void any warranty and could result in irreparable damage to the device.

Where to get professional help for iPhone 14 Pro Max Frozen and not Turning Off?

Check Simply Fixable and its competitors' repair costs for iPhone 14 here:

Model name

Simply Fixable iPhone repair cost 

Apple iPhone repair cost    

iPhone 14



iPhone 14 Plus



iPhone 14 Pro



iPhone 14 Pro Max



Table. iPhone 14 repair cost per model

*Data in the given table is based on Simply Fixable's market research and the official Apple website






Author: Simon Chandler 

Twitter: @_simonchandler_ | LinkedIn: Simon Chandler

Simon Chandler is a journalist based in London, UK. He covers technology and finance, contributing to such titles as ForbesBusiness Insider, InsideBitcoinsDigital Trends,, and CryptoVantage. He has also contributed to Lifewire, Wired, TechCrunch, TechRadar, Make Use of, the Daily Dot, the Verge, Cointelegraph,, the New Internationalist, MuckRackTech Target, Bandcamp, the Sun, and numerous others.

He specializes in mobile technology covering smartphones, tablets, wearables, and games. Beyond consumer gadgets, his main interest is in how tech is changing the way we live and who we are, for better and for worse.


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