Official info
Follow Us

Published on: 11.16.2023, Updated on: 11.16.2023

Troubleshooting Asus Devices: Common Issues & Solutions

Asus devices have garnered a reputation for their performance and durability, whether it's laptops or desktops. However, like any other technology device, Asus can also encounter issues that can impact the functionality of their devices. From software bugs to hardware issues, these kind of problems can affect your device. This guide will provide you with valuable insights into troubleshooting common issues faced by Asus device users, offering practical solutions to get your device back in working order.

Key Takeaways

In this article, we’ll talk about various issues faced by Asus device users, such as charging issues, device overheating, and battery draining. We’ll also discuss the possible solutions to keep the device performing normally, such as force restarting, allowing the device to cool down, and keeping it updated.

What are the common Asus problems?

There are several common Asus problems that users may encounter with their Asus devices. Two prevalent issues include "Asus Won't Turn On" and "Asus Black Screen." Users may find themselves facing a non-responsive device that fails to turn on, which can be attributed to hardware malfunctions or problems with the battery. On the other hand, Asus's black screen presents a situation where the device's screen remains black, potentially caused by hardware faults or software-related problems. These issues require quick troubleshooting to avoid any further damage to your Asus devices.

Asus Won't Charge

Why my Asus laptop won’t charge?

·        This issue may occur due to a damaged charger or adapter.

·        It could be caused by a faulty charging port.

How do I fix my Asus laptop that won’t charge?

·        Check the charger and cable for visible damage, and try using another charger to rule out a charger issue.

·        Inspect the laptop's charging port for dirt or debris and clean it gently if necessary.

·        If the problem persists, seek professional repair from a reputed store, preferably the ones vetted by Simply Fixable.

How do I prevent this issue in the future?

·        Handle your charger and cable with care to avoid physical damage.

·        Avoid using third-party chargers that may not be compatible.

·        Regulary clean the charging port to prevent dust or debris buildup.

Asus Battery Draining Fast

Why my Asus battery is draining fast?

·        If your Asus battery is draining fast, it may be caused by apps running in the background.

·        High screen brightness can contribute to faster battery depletion.

·        Outdated software or a faulty battery could also be the reasons.

How do I fix my Asus battery which is draining fast?

·        Identify power-hungry apps and close them when not in use.

·        Reduce screen brightness and use battery-saving modes to optimize power consumption.

·        Keep your software up to date and consider replacing the battery if it no longer holds a charge effectively.

How do I prevent this issue in the future?

·        Use battery optimization features provided by your Asus laptop.

·        Keep your laptop's software and drivers up to date and avoid downloading anything from unknown sources.

·        Avoid running power-intensive tasks unnecessarily.

Asus Overheating

Why is my Asus overheating?

·        Overheating can result from running heavy applications such as gaming or graphic software.

·        Dust accumulation inside the laptop can obstruct airflow and lead to overheating.

·        Hardware issues, like a malfunctioning cooling system, can also cause overheating.

How do I fix my Asus that is overheating?

·        Close power-hungry apps and ensure your laptop is on a flat, hard surface for better air circulation.

·        Regularly clean the laptop's vents to remove any dust and debris.

·        Check for hardware issues or cooling system malfunctions and seek professional help if you cannot figure it out yourself.

How do I prevent this issue in the future?

·        Always use your laptop on a flat, hard surface (preferably a table) to allow proper ventilation.

·        Clean the laptop's vents regularly to prevent dust buildup.

·        Avoid blocking the laptop's cooling fans.

Asus keeps restarting

Common Asus problems


Why does my Asus keep restarting?

·        Frequent restarts may occur due to software glitches or hardware issues.

·        Malware or corrupted system files can also lead to restarting problems.

·        Overheating or power-related issues might trigger this problem.

How do I fix my Asus that keeps restarting?

·        Try restarting your laptop in Safe Mode to identify and uninstall problematic software or drivers.

·        Scan for malware and viruses using reputable security software.

·        Check for overheating and power supply issues.

·        If the problem persists, consider reinstalling the operating system or going to any reputable Asus repair store in your area.

How do I prevent this issue in the future?

·        Regularly update your software, drivers, and security applications.

·        Be cautious when installing new software or updates, especially from unverified sources, as it can damage your device.

·        Keep your laptop well-ventilated and avoid blocking cooling vents.

Asus Touchscreen Not Working

Why my Asus touchscreen is not working?

·        Outdated or incompatible drivers may lead to touchscreen malfunctions.

·        Physical damage to the screen or digitizer can stop touch screen functionality from working.

How do I fix my Asus touchscreen that is not working?

·        Update or reinstall touch screen drivers and calibrate the screen in the settings.

·        Consider using an external mouse as an alternative input method.

·        If it's a hardware issue, seek Asus repair services to replace the screen or digitizer.

How do I prevent this issue in the future?

·        Regularly update touchscreen drivers and your operating system.

·        Use a screen protector to protect against scratches and minor damage.

·        Be cautious when using the device to avoid any physical damage.

Asus Won't Connect to WiFi

Why does my Asus won’t connect to WiFi?

·        There can be an issue with your WiFi router or network.

·        Outdated or corrupted WiFi drivers can prevent your laptop from connecting to any network.

How do I fix my Asus that won’t connect to WiFi?

·        Double-check WiFi settings and ensure you're using the correct network password.

·        Update or reinstall WiFi drivers and restart your laptop and router.

·        If the problem persists, try connecting to a different WiFi network to identify the source of the issue.

How do I prevent this issue in the future?

·        Make sure to enter the correct network credentials and avoid connecting to unsecured networks.

·        Regularly update your WiFi drivers and restart the router if the problem arises.

Asus water damage

Why does my Asus have water damage?

·        Your device has come into contact with water, causing it to stop working.

How do I fix my Asus water damage?

·        Immediately power off the laptop and disconnect it from any power source.

·        Dry the laptop gently with a towel and place it in a dry environment for a few hours.

·        Seek professional laptop repair services to address water damage inside the laptop.

How do I prevent this issue in the future?

·        Be cautious when using your laptop near liquid.

·        Keep your laptop in a safe, dry place when not in use.

Asus frozen screen

Why does my Asus have a frozen screen?

·        A frozen screen can result from software glitches.

·        It can also be caused by unresponsive apps or too many apps running simultaneously.

·        Power-intensive tasks such as gaming or live video streaming can also cause this issue.

How do I fix my Asus that has a frozen screen?

·        Force restart your laptop by holding down the power button for about 10 seconds until it shuts down. After a few seconds, restart your device.

·        Uninstall or close any unresponsive apps that may be causing the issue. You can do this by going on to the task manager. Almost every laptop model has this option.

·        If the problem persists, consider a factory reset, but make sure to back up your data first. The factory reset process is different for each device. Some general steps include:

  • While the laptop is booting up, press the “F9” key repeatedly.
  • This will redirect you to the recovery menu.
  • From there, select “Restore factory settings” and follow the prompts to complete the process.

How do I prevent this issue in the future?

·        Keep your laptop's software and apps updated, as updates often include bug fixes and performance improvements.

·        Avoid running too many apps or tasks at the same time, and always close unused apps.

How to prevent the Asus device issues in the future?

·        Regularly install software updates, including operating system updates and driver updates. These often contain bug fixes and improvements.

·        Download apps and software only from reputable sources and official app stores to minimize the risk of encountering any viruses.

·        Keep the device's screen and ports clean from dirt and debris.

·        Regularly check and manage your device's available storage by deleting unnecessary files and apps to free up space.

·        Avoid overcharging your device, and unplug it once it reaches a full charge. Consider using battery-saving mode when necessary.

·        Browse the web carefully and, if possible, avoid suspicious websites.

·        Use a reputable antivirus application to protect against any serious malware.


Asus problems and their solutions


Why is my ASUS laptop not starting up?

There can be various reasons behind your ASUS laptop not starting up, including hardware issues, software, or battery problems.

How do I open troubleshooting on my ASUS?

To open troubleshooting on your ASUS laptop, you can go to the Windows Control Panel, navigate to the "Update & Security" or "System & Security" section (it may vary from device to device), and select the specific troubleshooting option related to your issue, such as network and internet, window update, or any of the driver's issue.

Does ASUS have a reset button?

Most ASUS laptops do not have a physical reset button. However, you can perform a soft reset by holding down the power button for about 10-15 seconds to restart. This process may vary depending on the Asus model that you are using.

What to do if ASUS is stuck on the startup screen?

If your ASUS laptop is stuck on the startup screen, you can force restart and see if the problem is resolved. If the issue still persists, you can boot into Safe Mode, and that will possibly resolve the problem with the startup screen.  

How do I force reset my ASUS?

To force reset your ASUS laptop, press and hold the power button for about 10-15 seconds until the laptop turns off. Then, release the button and press it again to turn the laptop back on.

What's the BIOS key for ASUS?

The BIOS key for ASUS laptops can vary depending on the model and motherboard. Common keys to access the BIOS setup in Asus laptops include F8, F9, or Esc.


Troubleshooting Asus devices can be a daunting task. But worry not; no matter the issue, you can follow the steps given in this article and resolve the issue on your own. If the issue still persists, that indicates serious damage that needs to be repaired by professional technicians.





Author: Madiha Khadim

LinkedIn: Madiha Khadim

Tech Writer | Photographer

Madi is a dynamic tech writer with a passion for simplifying complex concepts. Her expertise lies in creating clear and concise guides, blogs, manuals, and tutorials that empower users to navigate the technological landscape with ease. Throughout her career, Madi has worked with numerous leading tech companies, collaborating with engineers, developers, designers and marketers to create user manuals, FAQs, troubleshooting guides, and tech articles, on the websites such as "Technology Castle" and "Bilzimo". She can transform intricate technical jargon into user-friendly language, empowering users to understand and utilize products effectively.





Related articles

Asus Won't Turn On

Asus Black Screen

How to update Asus BIOS

Other blogs

Apple Watch Touch Screen Not Working. Try These Easy Steps

Apple Watch is renowned worldwide for its performance and quality, but that does not make it an exception to technical glitches every now and then. One of the m...

Read more

How To Clean iPad Screen. Get It Done Without Damage

iPads are a resourceful gadget for professionals and students alike. Their versatility, paired with incredible performance and a large screen, means users have ...

Read more

Laptop Won't Turn On. Learn the Reasons and Try Easy Fixes

Laptops have drastically made our lives easier. Whether you use a laptop for work or entertainment, its versatility to carry it anywhere at any time means it...

Read more

Client benefits

Certified technicians in your neighborhood

Convenient service from booking to complete

90 days warranty for parts and labor

Customer Reviews

Customer Simply Fixable

My screen was cracked and I called Fixable to get information and they were fast, convenient, and professional. I’m so glad I contacted them!

Customer Simply Fixable

My iPhone was having problems. Fixable was very helpful. Great response time and communication. The service was great would highly recommend!

Customer Simply Fixable

Awesome, awesome company and person to do business with. Was extremely helpful in helping me with a minor Microsoft Surface Pro laptop issue. Would love to come here again anytime!