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Published on: 11.19.2023, Updated on: 11.19.2023

Common Issues with Samsung Smartphones & How to Solve Them

Samsung is one of the biggest players in the smartphone industry, renowned for its reliability and functionality. However, like any other tech gadget, Samsung devices are prone to some issues now and then. But don’t worry, some of these issues can be very easily fixed. To help you enhance your user experience, we as a Simply Fixable team have compiled a list of some of the most common issues faced by Samsung users and how to resolve them. 

Key Takeaways

This article will discuss typical issues faced by Samsung users, such as overheating, water damage, and battery issues. We’ll also discuss the quick steps that you can follow to resolve these issues, such as force restarting, updating the software, and replacing the battery.

What are the common Samsung problems?

Samsung users face common issues with their devices that can be resolved easily. Some of the situations that they face include the phone not turning on, Samsung overheating, water damage, the touch screen not working, and Bluetooth issues.

How Do You Diagnose A Samsung Phone Problem?

Here is how you can effectively diagnose a Samsung phone problem:

  • Look for physical damage like cracks on the screen or water damage.
  • Use Samsung diagnostic tools to identify hardware/software faults.
  • Restart the device in safe mode to narrow down the reason behind the problem. 
  • Visit a Samsung technician to take a look at the device if you are unable to figure out yourself. 

Samsung Won't Turn On

Here is how you can identify and fix the problem if your Samsung is failing to turn on.

Why Wont My Samsung Turn On?

  • The battery may be completely drained. 
  • A failed software update or system crash could have corrupted the operating system. 
  • Hardware issues like a faulty power button or a damaged charging port could prevent it from turning on.

How To Fix My Samsung That Is Not Turning On?

  • Fully charge the battery in case the battery is fully depleted.
  • Force restart by holding the power button and volume down key for 10+ seconds.
  • Do a factory reset using recovery mode to restore the OS.

How To Prevent Samsung From Not Turning On?

  • Don't let the battery fully drain to 0%.
  • Avoid physical damage by using phone cases and screen protectors.

Samsung Won't Charge

Your Samsung phone may refuse to charge. Here is why it can happen and how to resolve this issue:

Why Won't My Samsung Charge?

  • The USB charging port could be damaged or clogged with debris.
  • Faulty charger or USB cable that isn't transferring charge properly to the device.

How To Fix My Samsung That Is Not Charging?

  • Check cables and chargers to rule out a damaged charging accessory.
  • Clean out the USB port for dust, lint, or moisture carefully.
  • Try a reset by holding power + volume down to restart the phone and restart charging.
  • Perform a factory reset.

How To Prevent Samsung From Not Charging?

  • Avoid getting moisture and debris in the charging port 
  • Don't force damaged cables into the port, as it can cause bent pins or other damage.
  • To prevent software charging bugs, keep phone OS and apps updated to current versions.
  • Use high-quality cables and chargers to reduce wear and tear on the port.

Samsung Black Screen

If you’re facing a black screen, here is what you can do about it.

Why is My Samsung Screen Turned Black?

  • Power/battery problems may be causing the device to have black screen.
  • Software glitch might be causing the screen to malfunction. 
  • There is a loose connection between the screen and the motherboard.

How To Fix My Samsung Turned Black?

  • Restart the device by pressing and holding the power button.
  • Update device software/firmware.
  • Visit a reliable Samsung technician if the issue remains.

How To Prevent Samsung Screen from Turning Black?

  • Keep the battery properly charged to avoid unexpected shutdowns.
  • Update software to get rid of glitches.
  • Ensure tight connections between the screen/motherboard to prevent disconnections.

Samsung Battery Draining Fast

Samsung smartphones are renowned for their features and performance, but sometimes users may encounter the issue where their phone has poor battery life. 

Why is My Samsung Battery Draining Fast?

  • Using high brightness or running heavy applications in the background.
  • Samsung device battery has decreased capacity naturally over time.

How To Fix My Samsung That is Draining Battery Fast?

  • Use auto-brightness and clear unnecessary applications running in the background.
  • Enable battery saving mode to limit performance when needed.

How To Prevent Samsung From Draining Battery Fast?

  • Set a shorter screen timeout and disable unused features like Bluetooth, GPS, and Wi-Fi.
  • Swap the old battery for a new one.
  • Charge the device periodically to avoid long stretches at low power.

Samsung Overheating

Overheating can impact performance and battery life, here is why it is happening and what you can do about it.

Why is My Samsung Overheating?

  • Running high-performance applications in the background for extended periods. 
  • Samsung device is directly exposed to sunlight.
  • There is a build-up of dust or lint that is blocking ventilation.
  • Excessively using the device while it's charging.

How To Fix My Samsung Overheating?

  • Close any background applications that you are not using currently.
  • Let the device cool down in normal temperature.
  • Let the phone breathe while it's charging.

How To Prevent Samsung From Overheating?

  • Update the software to fix any bugs resulting in overheating.
  • Use a slower charger to produce less heat during charging.    
  • Avoid putting your phone in direct sunlight.

Samsung Won't Turn Off

Samsung phones unexpectedly getting stuck on and not powering down is a common issue that users face.

Why won't My Samsung Turn Off?

  • Software glitches can sometimes prevent a Samsung device from turning off properly.
  • If your phone's screen is unresponsive, it may not respond to the power button.
  • Hardware problems, such as a malfunctioning power button, is also a reason why your Samsung device won’t turn off.

How To Fix My Samsung That Is Not Turning Off?

  • Try a hard reset by holding the power and volume down buttons. 
  • Allow your device's battery to completely drain, then recharge it and attempt to turn it off.
  • Replace the power button if it is broken or not functioning properly.

How To Prevent Samsung From Not Turning Off?

  • Keep the software updated to ensure there are no software glitches affecting shutdown.
  • If the issue persists, perform a factory reset.

Samsung Water Damage

Water damage is one of the biggest Samsung phone problems faced by users, here is how you can fix it.

Why is Samsung Prone to Water Damage?

  • Gaps in the device's casing or improperly sealed ports can allow water to enter the device.
  • Water damage can also occur due to user error, such as accidentally dropping the device in water or exposing it to moisture without proper protection. 

How To Fix Samsung Water Damage?

  • If your Samsung device gets wet, turn it off immediately to prevent further damage.
  • Place your Samsung device in a bag of uncooked rice for at least 24-48 hours to absorb moisture (many believe it’s a myth, but it may work well for you).

How To Prevent Samsung Water Damage?

  • Be careful while using your Samsung device near sinks, baths, or water generally.
  • Ensure that all ports and covers are securely closed to minimize the risk of water ingress.
  • Buy a waterproof cover in case you use your device near water.

Samsung Phone Keeps Restarting

One of the common Samsung phone problems users experience is random restarts. Here is why it happens and how you can fix them. 

Why Does My Samsung Phone Keep Restarting?

  • Software bugs are a common issue that may be causing your Samsung device to keep restarting.
  • Multiple apps running simultaneously overload the processor and cause the Samsung device to crash and restart.
  • Samsung devices may also keep restarting due to overheating from use or poor ventilation.
  • Damaged hardware like RAM/processor can also your Samsung to restart randomly.

How To Fix My Samsung That Keeps Restarting?

  • Close all recent apps and let the phone fully cool down in case of overheating issues.
  • Boot into safe mode to check if apps are the cause of constant restarts.
  • Perform a software update to get rid of software glitches.

How To Prevent Samsung From Restarting?

  • Do not overload the processor with heavy applications. Clear if they are running in the background.
  • Keep phone software regularly updated to the latest stable versions.
  • Protect the battery by not letting the battery drain to 0% entirely and from frequent charging.

Samsung Randomly Shuts Off

Common Samsung Phone problems


Samsung randomly shutting off can be very disturbing; here is why it might be happening and what you can do to prevent it.

Why Does My Samsung Randomly Shut Off?

  • Your Samsung device may randomly shut off due to a hardware issue like a stuck button.
  • There might be a software glitch causing the Samsung device to randomly shut off.
  • A defective battery can sometimes also cause random shut-offs due to its poor capacity to hold a charge.

How To Fix My Samsung That Randomly Shuts Off?

  • Inspect the power button to check if it is stuck or not.
  • Update the software of your phone to fix any software glitches that might be causing the issue.
  • If the issue remains, get your device checked by a reliable Samsung repair store

How To Prevent Samsung From Randomly Shutting Off?

  • Avoid covering or putting pressure on the power button so that it does not get pressed.
  • Take care of your battery health, and do not abuse your battery by overcharging or frequent charging.
  • Clear heavy background applications to relieve the burden off your Samsung device.

Samsung Ghost Touch

Although ghost touch is highly unlikely to occur, here is why it might be happening and what you can do to fix it.

Why is My Samsung Facing Ghost Touch?

  • Your Samsung device has a faulty digitizer that is registering touches even when nothing is making physical contact with the screen.
  • Software glitches mistakenly interpret gestures, vibrations, or other inputs as screen presses.

How To Fix My Samsung From Ghost Touch?

  • Remove accessories and screen protectors to check if they are trapping moisture or causing interference.
  • Reset your Samsung device to troubleshoot the issue.
  • If the problem still exists, visit a technician, as the issue is likely due to a faulty screen.

How To Prevent Samsung From Ghost Touch?

  • Maintain the phone OS and apps with regular updates to patch touchscreen bugs.
  • Use a properly applied screen protector without bubbles or edges lifting up.

Samsung Touch Screen Not Working

Unresponsive touch screens are among common Samsung phone problems. Here is why it happens and what you can do to fix it.

Why is the Samsung Touch Screen Not Working?

  • Samsung touch screen may not work because the screen is damaged due to a faulty digitizer or physical damage.
  • If your Samsung phone’s touch screen is fine, then a software crash or UI glitch may be making the touch unusable. 

How To Fix My Samsung Touch Screen That Is Not Working?

  • Troubleshoot the problem by rebooting your phone in Safe Mode.
  • Disable the touch sensitivity feature in your phone’s settings to see if it resolves the issue.
  • Visit a Samsung technician if the touch screen is not working due to a faulty screen, as it may need screen replacement.

How To Prevent Samsung Touch Screen That Is Not Working?

  • Use a quality screen protector and phone case to protect your Samsung screen against damage.
  • Keep your Samsung display clean and free of moisture, grease, or debris.

Samsung No Sim

The 'No SIM' error typically means the phone is not detecting the SIM card. Here is why the problem occurs and how to fix it.

Why is My Samsung Showing No Sim?

  • A damaged SIM card reader or faulty hardware connectors can cause your Samsung device to fail to detect Sim.
  • The Sim card might have been inserted incorrectly.
  • Samsung devices might fail to read sim due to a software glitch.
  • The SIM card is bent or damaged due to which the Samsung phone is unable to detect it.

How To Fix My Samsung That Is Showing No SIM?

  • Check the SIM tray to ensure the SIM card is properly inserted and not damaged.
  • Toggle airplane mode on/off to force the phone to recheck for SIM.
  • Back up data and perform a factory reset to troubleshoot software-related issues.

How To Prevent Samsung From Showing No SIM?

  • Be careful when handling SIM cards to avoid any chips, cracks, or scratches.
  • Keep your Samsung device updated to avoid software problems with Samsung phone

Samsung Won't Connect To WiFi

Here is how you can identify and fix WiFi connectivity problems with a Samsung phone;

Why won't My Samsung Connect To WiFi?

  • Your Samsung may be failing to connect to WiFi due to weak signals.
  • Interference from other devices on the same network can cause poor connectivity.

How To Fix My Samsung That Is Not Connecting To WiFi?

  • Make sure the WiFi antenna area is clean and free of obstructions blocking the signal.
  • Delete existing network connections and re-enter the password to properly re-join the network.
  • Update software, WiFi drivers, and router firmware for best compatibility.

How To Prevent Samsung From Not Connecting To WiFi?

  • Position the router centrally in your home and clear obstacles between it and the phone.
  • Maintain the latest phone software and wireless router firmware versions.

Samsung Frozen Screen

Frozen screens can be a huge hindrance in user experience. Here is why it is happening and what you can do to fix the problem.

Why is My Samsung Screen Frozen?

  • Heavy applications can overload the processor and cause your Samsung device to glitch.
  • Physical damage like a cracked display can cause the touchscreen to stop working properly.
  • The screen may freeze up due to software glitches.

How To Fix My Samsung Screen That Is Frozen?

  • Force restart the device. Hopefully, this will refresh the phone’s system and relieve the load off the processor.
  • If an application is causing the screen to freeze, clear the cache or delete the application.

How To Prevent Samsung Screen From Freezing?

  • Close background applications to free up memory.
  • Upgrade software to the latest version to get rid of any glitches.
  • Protect your Samsung device from damage by using a screen protector.

Samsung Bluetooth Not Working

Bluetooth problems are one of the most common Samsung phone problems. Here is how you can fix it;

Why Wont My Samsung Bluetooth Work?

  • Bluetooth may not work due to a software glitch. Software bugs can disable Bluetooth even if the hardware is fine.
  • Interference from other devices, weak signals, or incorrect pairing settings can prevent connecting.

How To Fix My Samsung Bluetooth That Is Not Working?

  • Check Bluetooth is enabled in Settings and the device you want to connect is paired properly.
  • Toggle Bluetooth off/on and restart the phone to reset the connection and troubleshoot software issues.
  • Delete existing pairings and re-pair devices in case of corruption issues.
  • If the problem is still not fixed, then it may be a hardware issue. Visit a Samsung technician for troubleshooting.

How To Prevent Samsung Bluetooth From Not Turning On?

  • Regularly review the paired devices in your phone’s Bluetooth settings, and remove any pairing that you no longer use. 
  • Install software updates to prevent bugs with Bluetooth connectivity.

Samsung No Sound

If your Samsung is failing to produce sound, here is how you can identify and fix the problem.

Why is My Samsung Having No Sound?

  • Your device may be facing a hardware issue like speakers or audio jack damaged from water/drops.
  • Software bugs or glitches like media app crashing can prevent sound from coming.
  • Volume could be muted or turned down accidentally via physical buttons or on-screen toggles.

How To Fix My Samsung No Sound?

  • Ensure volume isn't simply muted/too low using volume buttons and on-screen sliders in the Settings app.
  • Check for debris/moisture in the headphone jack or speaker holes that could block sound. 
  • Restart the phone to reset the software and resolve glitches stopping sound output.

How To Prevent Samsung No Sound?

  • Avoid exposing speakers and audio ports to moisture and debris. 
  • Keep phone OS and apps updated to prevent bugs that can cause sound issues.

Samsung Phone Slow

There are many reasons why Samsung is becoming slow. Here is why it is happening and how to fix it.

Why is Samsung Phone So Slow?

  • Your Samsung may naturally become slow as it ages. 
  • Another reason behind the slow speed might be multiple applications running in the background or operating outdated software.
  • Your device is operating on a limited storage space.

How To Fix My Samsung Phone That Is So Slow?

  • Updating software and clearing background applications can resolve the lagging issue.
  • Delete apps you no longer use to free up memory.
  • Regularly clear app caches and system cache in the settings to free up storage and improve speed.

How To Prevent Samsung From Being So Slow?

  • Keep clearing unused applications in the background. Also, clear up the cache to improve the speed. 
  • Keep your Samsung device software up to date. 

Samsung Camera Problems 

Samsung camera problems can occur due to several reasons. The following are some ways you can deal with it.

Why is My Samsung Facing Camera Problems?

  • Software glitches often cause Samsung camera problems like capturing poor-quality photos or autofocus failure. 
  • Physical damage, such as cracks or faulty sensors, may also affect camera functionality.

How To Fix My Samsung Camera Problems?

  • Turn on the device in safe mode to see if the camera problem persists. 
  • If not, then the issue is being caused by a third-party app. Delete the application and recheck the camera performance. 
  • Visit a Samsung technician to fix the camera if the problem still prevails.

How To Prevent Samsung Camera Problems?

  • Clean the camera lens gently with a microfiber cloth and ensure there is no physical damage.
  • Regularly keep your phone’s OS and camera app updated. 

Tips to Prevent Samsung Phone Issues in the Future

Here are some steps you can take to prevent Samsung issues:

  • Regularly check for software updates.
  • Remove unnecessary applications from your device to prevent lag.
  • Protect your phone against water and physical damage.
  • Do not overcharge your device.
  • Protect your device from exposure to heat over extended periods.
  • Periodically clean device ports to ensure dust does not accumulate.


Samsung phone problems and solutions


What are the disadvantages of Samsung phones?

The disadvantages of Samsung phones can vary depending on the model and user experience, but some common drawbacks include potential bloatware from pre-installed apps, which can affect performance and storage.

What is Samsung's biggest weakness?

Samsung's biggest weakness in terms of usability may be its user interface. While it has improved over the years, some users find it less intuitive compared to other Android interfaces or iOS.

What causes Samsung phones to stop working?

Problems like software glitches, hardware issues, physical damage, and water damage cause it to stop working.

What is the failure rate of Samsung phones?

The failure rate depends upon the device and how long have you been using it. As per sources, about 4% of Samsung users have noticed their device failures within one year of ownership. 

Do Samsung phones last long?

If you take care of your Samsung device and protect it from damage, it will last you many years.

What is the average life of a Samsung phone?

You can expect a Samsung phone to typically last 2-4 years easily.

What is the toughest Samsung?

The Samsung XCover6 Pro is Samsung’s toughest device yet. It can easily survive drops and water spills without losing function.

What Samsung update caused problems?

Android 13 caused issues like screen glitches and other problems for thousands of Samsung users.

Why do Samsung phones keep failing calls?

Samsung may keep failing calls if you are in airplane mode or in a region where there is poor connectivity.

Does Samsung have a repair mode?

Yes Samsung has a repair mode, it can be accessed through the “Battery and Device Care” section in the settings.


Like any other technical device, Samsung devices are also prone to some issues. However, some of these issues can be easily fixed and even prevented by taking minor precautions. Protecting your device against physical / water damage and keeping it updated will solve nearly all Samsung phone problems faced by Samsung users.





Author: Madiha Khadim

LinkedIn: Madiha Khadim

Tech Writer | Photographer

Madi is a dynamic tech writer with a passion for simplifying complex concepts. Her expertise lies in creating clear and concise guides, blogs, manuals, and tutorials that empower users to navigate the technological landscape with ease. Throughout her career, Madi has worked with numerous leading tech companies, collaborating with engineers, developers, designers and marketers to create user manuals, FAQs, troubleshooting guides, and tech articles, on the websites such as "Technology Castle" and "Bilzimo". She can transform intricate technical jargon into user-friendly language, empowering users to understand and utilize products effectively.





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